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Human-Centered Product Design for Healthcare
Human-Centered Product Design for Healthcare
Designing digital health products that make complex systems simple, trusted, and human
Designing digital health products that make complex systems simple, trusted, and human
Featured Work
Deep dives into how I design systems, shape strategy, and deliver measurable impact
Unifying BetterUp’s multi-product experience into one cohesive platform
I designed the Unified Member Experience framework, creating a single scalable platform that unites all BetterUp products through AI Coach and delivers a seamless, personalized experience across configurations.
Member time on platform
+125%
Faster configuration readiness
3.2x
Unifying BetterUp’s multi-product experience into one cohesive platform
I designed the Unified Member Experience framework, creating a single scalable platform that unites all BetterUp products through AI Coach and delivers a seamless, personalized experience across configurations.
Member time on platform
+125%
Faster configuration readiness
3.2x
Unifying BetterUp’s multi-product experience into one cohesive platform
I designed the Unified Member Experience framework, creating a single scalable platform that unites all BetterUp products through AI Coach and delivers a seamless, personalized experience across configurations.
Member time on platform
+125%
Faster configuration readiness
3.2x
Rebuilding Carrot’s admin foundation to enable 20x member growth
I rebuilt Carrot’s admin experience from the ground up, creating a scalable UX and tech foundation that streamlined operations, improved delivery speed, and enabled Carrot to support 20x more members without added cost.
Cost-to-scale ratio improvement
-40%
Reduction in tooling costs
>$450k
Rebuilding Carrot’s admin foundation to enable 20x member growth
I rebuilt Carrot’s admin experience from the ground up, creating a scalable UX and tech foundation that streamlined operations, improved delivery speed, and enabled Carrot to support 20x more members without added cost.
Cost-to-scale ratio improvement
-40%
Reduction in tooling costs
>$450k
Rebuilding Carrot’s admin foundation to enable 20x member growth
I rebuilt Carrot’s admin experience from the ground up, creating a scalable UX and tech foundation that streamlined operations, improved delivery speed, and enabled Carrot to support 20x more members without added cost.
Cost-to-scale ratio improvement
-40%
Reduction in tooling costs
>$450k
Rebuilding Carrot’s claim workflow for scale and precision
I overhauled Carrot’s claim processing system to streamline operations, increase accuracy, and strengthen SLA reliability; turning a manual, error-prone process into a scalable business asset.
Claims processing duration reduction
+44%
Increase in claims resolution accuracy
+76%
Rebuilding Carrot’s claim workflow for scale and precision
I overhauled Carrot’s claim processing system to streamline operations, increase accuracy, and strengthen SLA reliability; turning a manual, error-prone process into a scalable business asset.
Claims processing duration reduction
+44%
Increase in claims resolution accuracy
+76%
Rebuilding Carrot’s claim workflow for scale and precision
I overhauled Carrot’s claim processing system to streamline operations, increase accuracy, and strengthen SLA reliability; turning a manual, error-prone process into a scalable business asset.
Claims processing duration reduction
+44%
Increase in claims resolution accuracy
+76%
Quick Wins, Lasting Impact
Small stories of design decisions that drove measurable change and meaningful outcomes
ORG DESIGN
Sr. Design Manager
Building the design org at Carrot Fertility
Enabled Carrot’s scale by building the UX org, systems, and culture that matured the product organization.
3 -> 16
Team growth
92+
Maintained management engagement score quarter over quarter
ORG DESIGN
Sr. Design Manager
Building the design org at Carrot Fertility
Enabled Carrot’s scale by building the UX org, systems, and culture that matured the product organization.
3 -> 16
Team growth
92+
Maintained management engagement score quarter over quarter
ORG DESIGN
Sr. Design Manager
Building the design org at Carrot Fertility
Enabled Carrot’s scale by building the UX org, systems, and culture that matured the product organization.
3 -> 16
Team growth
92+
Maintained management engagement score quarter over quarter
RESEARCH ENABLEMENT
Sr. Design Manager
Establishing a user research program
Enabled data-driven decisions by building Carrot's first scalabe user research program.
5 - 6
Research studies conducted per quarter
↓ 71%
decrease in non-adopted or low-usage features post-launch
RESEARCH ENABLEMENT
Sr. Design Manager
Establishing a user research program
Enabled data-driven decisions by building Carrot's first scalabe user research program.
5 - 6
Research studies conducted per quarter
↓ 71%
decrease in non-adopted or low-usage features post-launch
RESEARCH ENABLEMENT
Sr. Design Manager
Establishing a user research program
Enabled data-driven decisions by building Carrot's first scalabe user research program.
5 - 6
Research studies conducted per quarter
↓ 71%
decrease in non-adopted or low-usage features post-launch
GENOMICS
Lead Designer
Enabling digital platform for clinical genetics services
Enabled scalable genetics care as Genome Medical’s first design hire by creating its digital platform.
↓ 40%
Time spent across internal tools and manual workflows
↑ 26%
Care coverage capacity without additional staffing
GENOMICS
Lead Designer
Enabling digital platform for clinical genetics services
Enabled scalable genetics care as Genome Medical’s first design hire by creating its digital platform.
↓ 40%
Time spent across internal tools and manual workflows
↑ 26%
Care coverage capacity without additional staffing
GENOMICS
Lead Designer
Enabling digital platform for clinical genetics services
Enabled scalable genetics care as Genome Medical’s first design hire by creating its digital platform.
↓ 40%
Time spent across internal tools and manual workflows
↑ 26%
Care coverage capacity without additional staffing
TELEHEALTH
Interaction Designer
Delivering an enterprise telehealth platform for acute and post-acute care
Enabled continuous hospital monitoring by designing Philips’ enterprise telehealth platform.
↓ 18%
Hospital operational costs per bed monitored
↑ 25%
Care coverage capacity without additional staffing
TELEHEALTH
Interaction Designer
Delivering an enterprise telehealth platform for acute and post-acute care
Enabled continuous hospital monitoring by designing Philips’ enterprise telehealth platform.
↓ 18%
Hospital operational costs per bed monitored
↑ 25%
Care coverage capacity without additional staffing
TELEHEALTH
Interaction Designer
Delivering an enterprise telehealth platform for acute and post-acute care
Enabled continuous hospital monitoring by designing Philips’ enterprise telehealth platform.
↓ 18%
Hospital operational costs per bed monitored
↑ 25%
Care coverage capacity without additional staffing
HEALTHCARE SYSTEMS
Interaction Designer
Advancing infection control through genomic surveillance
Improved outbreak response by leading the design of a genomic surveillance platform across hospital networks.
10+
Design workshops with epidemiologists and clinicians
3
Hospital systems engaged in pilot testing and validation
HEALTHCARE SYSTEMS
Interaction Designer
Advancing infection control through genomic surveillance
Improved outbreak response by leading the design of a genomic surveillance platform across hospital networks.
10+
Design workshops with epidemiologists and clinicians
3
Hospital systems engaged in pilot testing and validation
HEALTHCARE SYSTEMS
Interaction Designer
Advancing infection control through genomic surveillance
Improved outbreak response by leading the design of a genomic surveillance platform across hospital networks.
10+
Design workshops with epidemiologists and clinicians
3
Hospital systems engaged in pilot testing and validation
WEARABLE
Interaction Designer
Reducing clinical emergencies in skilled nursing care
Enhanced patient safety by applying remote biosensing tech to identify high-risk patients in SNFs before emergencies occur.
↓ 52%
Emergency codes called
100+
Hours of on-site research and observation
WEARABLE
Interaction Designer
Reducing clinical emergencies in skilled nursing care
Enhanced patient safety by applying remote biosensing tech to identify high-risk patients in SNFs before emergencies occur.
↓ 52%
Emergency codes called
100+
Hours of on-site research and observation
WEARABLE
Interaction Designer
Reducing clinical emergencies in skilled nursing care
Enhanced patient safety by applying remote biosensing tech to identify high-risk patients in SNFs before emergencies occur.
↓ 52%
Emergency codes called
100+
Hours of on-site research and observation
