WORKFLOW MODERNIZATION
OPERATIONAL SYSTEMS
Rebuilding Carrot’s claim workflow for scale and precision
I overhauled Carrot’s claim processing system to streamline operations, improve accuracy, and strengthen SLA reliability, converting a manual, error-prone process into a scalable, high-precision workflow.
Role
Initiative
/Challenge
A manual claims system struggling to meet growing operational demands
Legacy workflows required multiple tools and repetitive manual steps, causing delays, elevated error rates, and SLA misses that hindered Carrot’s ability to deliver timely, reliable service.
/Solution
A redesigned claims experience centered on clarity, context, and continuity
Replaced scattered tools with unified context panes, automated task progression, structured benefit logic, and an integrated document viewer, reducing cognitive load and enabling faster, more reliable claim decisions.
/Impact
Operational reliability and efficiency at scale
The redesigned claims workflow reduced processing time and errors, improving SLA reliability and enabling teams to operate with greater speed and confidence as volume scaled.
+44%
Claims processing duration reduction
+76%
Increase in claims resolution accuracy
~2×
Operational Efficiency Gain
This content is protected
To view, please enter the password.